Repeat prescriptions
  You can request a repeat prescription by completing and submitting an online form. First you will need to read and accept our terms and conditions. Click on the heading above.

How to Register

We welcome requests to register from patients who live in the Stockton area (we no longer accept requests from patients living in Billingham or Teesdale).  Please call into the Practice to fill in a 'Request to Register' form.  Once accepted you will be asked to attend for a new patient health check with one of our Health Care Assistants and following that check, we will apply for your medical records and you will be registered with the Practice.

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Appointments

We are open 8am - 6pm Monday to Friday and we are closed on Saturdays.  However we have a late evening surgery on a Tuesday up to 8pm, where you can book routine appointments.  To book an appointment with a Doctor or Nurse please telephone us from 8.30am each week day morning or come into the Practice.

How to book Routine Appointments

Routine appointments can be booked 3 weeks in advance for Doctors, Nurses and Health Care Assistants.

Routine appointments are available for booking every day, throughout the week and up to three weeks ahead.  This means that you will have the opportunity to see your own doctor more often.  As a result you can ring any week day morning to see a GP either on that day, the following day or later that week, depending on availability. Early morning, late afternoon and some evening appointments are bookable weeks in advance, to help our working patients fit their appointments around their work commitments easily.

How to book Emergency Appointments

Every week day one of the Doctors works as Duty Doctor for either the morning or afternoon.  He/she will see patients requiring urgent medical attention on that day.  Please telephone the Practice from 8.30am.

Every day, a number of appointments are released at 8.30am for a Minor Illness Clinic with the Nurse Practitioners.

Please Note

Routine appointments can only be released for a Doctor if he/she has a surgery that day.

Did You Know

Every month several hundred appointments are wasted by patients who fail to attend or cancel a pre-booked appointment.  Please ensure that you contact the Practice if you are unable to attend.  We run a campaign to help reduce the number of wasted appointments and if you fail to attend three appointments without cancelling a prebooked appointment, you may be removed from our Practice list following notice .

Home Visits

Whenever possible, patients should attend the Practice.  Home visits are only made when there is an urgent medical reason why the patient cannot attend the Practice.  Requests for home visits are assessed by a Doctor who will then decide whether a home visit is necessary. Please contact the surgery before 10.30am, if possible, if you are requesting a home visit.  Home visits are usually made around lunchtime and in order of urgency.  Please remember to give the correct address when requesting a home visit.

Telephone Consultations

There are a limited number of telephone advice slots available with the Doctors each day they are in surgery.  If you need to speak to your own Doctor for advice or other non urgent matters you should ring the Practice and the receptionist will book a telephone slot with Doctor and tell you what is the best time to ring back for the telephone consultation, or whether Doctor will telephone you.  A message can be left with the receptionist to be passed on to your Doctor for non urgent messages or if you need to leave some information for your Doctor.

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Clinics

Clinic Description Frequency
Nurse Practitioner Minor Illness Clinic Daily
Health Care Assistant Blood pressure checks, new patient checks, ECG by referral from GP, weight management and health promotion Daily
Family Planning/HRT Confidential advice on Contraception including Emergency Contraception.  Also advice on HRT

Walk in Clinic Monday 12 - 1pm (Family Planning only)

By Appointment Friday afternoon

Vaccinations

Routine and travel vaccinations for all ages are available.  Please contact reception to book for Travel Advice with one of our nurses.  Please note there is a £10 administration charge for patients aged 18 and over


We run a flu vaccination clinic from October each year.
Please ask at reception for further information

Book via reception
Asthma Regular check-ups and advice from Sr Horner on lifestyle, inhaler techniques and medication

Monday, Wednesday and Friday afternoons

 

Diabetes

Regular check ups and advice including annual reviews

 

By invitation only
Secondary Prevention Patients who have had coronary artery bypass graft, coronary angioplasty, have suffered myocardial infarction, with a diagnosis of angina pectoris or ischaemic heart disease and patients who have suffered a stroke By invitation on an annual basis
Childhood Immunisation Clinic Recommended childhood immunisations, from birth up to 6 years Wednesday and Thursday mornings
Smoking Cessation

Support and advice to help quit smoking for patients with long term conditions, eg asthma, heart problems, etc.  For patients who do not have a long term condition who would like to stop smoking, information on external agencies who can help you quit is available at reception

 

  Book via reception

 

Minor Surgery Dr Berry and Dr Smith undertake weekly sessions.  Patients are referred by their GP Tuesday morning

 

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Repeat Prescriptions

The Practice operates a computerised repeat prescription service for patients taking regular medication.  PLEASE ENSURE YOU ORDER YOUR REPEAT PRESCRIPTION WELL BEFORE YOUR MEDICATION RUNS OUT.  You will need to give us TWO FULL WORKING DAYS NOTICE.  Prescriptions received before 5pm will be ready after 1pm two working days later.  Prescriptions received on a Friday before 5pm will be ready for collection the following Tuesday after 1pm. Prescriptions ordered after 5pm on a Friday or over the weekend will be ready for collection after 1pm the following Wednesday.

To Order a Repeat Prescription

SystmOnline Repeat Prescription Service   If you have registered for this service simply click the Repeat prescriptions link on the home page. You can view a list of the medication you have been prescribed. Select the prescription you need and click on the "Repeat Medication" button. If you are not registered for this service but think you may be interested please call into the Practice with photographic ID and you will be issued with a password.

Pharmacy  Some local pharmacies operate a prescription ordering and collection service. Please ask at the pharmacy you usually use. Even if you order your repeat prescription in the normal way there are a number of pharmacies that guarantee daily collection of prescriptions. If you would like us to mark your prescription for collection by a pharmacy please make this clear at the time of putting in your request.

Repeat Prescription Slip  Place your slip in the box at reception. Your prescription will be ready as above.

Post  Post in your repeat prescription slip with a stamped address envelope. However please allow additional time when placing your order to allow for any postal delays.

Telephone  Requests by telephone are only accepted for housebound patients, terminally ill patients and patients aged 75 years and over. If you are in one of these categories, please telephone the Practice on the usual number 01642 613331 and you will be put through to a member of the Prescription Team.

Urgent Requests  In exceptional circumstances we would advise you to attend the surgery before 10am to request your urgent medication.  Please note this applies to repeat medication only. 

Repeat prescriptions are only available to patients who are stabilised on regular medication.  Your Doctor will occasionally ask you to attend the surgery for review of your condition before any further medications are prescribed.  You will usually have received a reminder letter or message on earlier prescriptions where this is the case.

If you do not regularly take your repeat medication your Doctor will often refuse a new prescription until you have been seen in the surgery.

The following medications are not usually given by repeat prescription : Antibiotics, Contraceptive Pills, Hormone Replacement Therapy and others where it would be unsafe to continue earlier prescriptions without you being seen.

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Sick Notes

You only need a Doctor’s note if you are unable to work and are ill for longer than seven calendar days. Your employer will provide you with an SC2 self-certificate form for shorter periods of illness.

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Test Results

If you have had some tests arranged by your Doctor (eg blood, urine, x-ray, etc) please telephone the main surgery number 01642 613331 between 2pm - 5pm, Monday to Friday for your result.

To ensure patient confidentiality, we only release results to the patient, unless alternative arrangements have been agreed in writing.

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Non-NHS Services

The NHS does not pay for some of the services we provide. These include private sick notes, insurance forms, holiday cancellation forms, medical reports, fitness to travel certificates, private prescriptions and some vaccination services. Our fees for these services, which are in line with BMA approved national guidelines, are displayed in the surgery.

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